Frequently Asked Questions

How do subscriptions work?

Subscriptions ensure you never run out and dont have to worry about remembering to order. With a subscription, monthly payments and deliveries are automatic so its super easy.

How will I be able to manage my subscription?

Youll be able to edit the payment method and change the inclusions of your order on the email youll receive every month.

When will I receive my order for the month?

Deliveries will be processed soon after your payment has been made each month. The shipping costs are already included in your billing summary.

What happens when I am not at home to receive my package but its been paid for already?

We work with top courier services to ensure that your products arrive safely at your door. Drivers normally give you a call when they are on their way.

How can I pay?

For credit/debit card payments, your account will automatically get charged each month and you wont have to do anything. Bank transfer will be processed once you proceed with the payment flow each month. You will get an email 3 days before you will be charged for card payments to notify you of the billing summary while you will get an email reminder to proceed with payment for bank transfers.

Can I trust you with my card details?

Your payment details are encrypted and stored by top payment technology providers. We do not have access to any of your payment details. The only information we have is the payment method youve selected.

Where can I contact you if I have concerns about my subscription?

Send us a message on our Instagram or Facebook page and well respond as soon as we can.